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This Service Insight presents an overview of the various roles being played by customer success, provides a model for understanding where customer success funding can come from in a subscription business model, offers a framework for determining (based on the role of customer success) how much funding customer success should receive as a percentage of total company revenues, and concludes with a discussion on the relationship between funding sales and funding customer success.
Executive Director, TSIA
Publish Date: March 31, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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