This document identifies five critical practices that must be employed by all managed service providers based on in-depth benchmark analysis and managed services executive interviews.
Senior Director, Research, Managed Services, TSIA
Publish Date: January 28, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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