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Research Report

Five Key Practices of a Successful Managed Services Provider

With the market for managed services growing at an ever-increasing rate, companies are looking to managed services to offset stagnant or declining revenues in products and traditional services.

Now more than ever, it is critical to define the key practices that drive results. The five key practices outlined in this paper are:

  1. Well-defined and documented managed services strategy
  2. Standard services catalogue
  3. Specialized managed services sales expertise
  4. Scalable and repeatable delivery organization
  5. Strong financial management

Download a copy and compare your managed services business practices to the recommendations by the TSIA managed services community.


Authored By:

George Humphrey

VP and Managing Director, Service and Delivery Research and Advisory, Technology Services Industry Association

Publish Date: June 1, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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