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Research Report

Five Key Practices of a Successful Managed Services Provider

With the market for managed services (MS) growing at an ever-increasing rate, companies are looking to managed services to offset stagnant or declining revenues in products and traditional services. Now more than ever, it is critical to define the key practices that drive results.

  1. The five key practices outlined in this paper are:
  2. A well-defined and documented MS strategy
  3. A standard services catalog
  4. Specialized MS sales expertise
  5. A scalable and repeatable delivery organization
  6. Strong financial management
Download your free copy and compare your MS business practices to the recommendations by the TSIA managed services community.

 

Authored By:

George Humphrey

VP Research, Managed Services, Technology Services Industry Association

Publish Date: December 12, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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