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Research Report

Fine-Tune Your Customer Growth Cadence

This report is for Customer Growth and Renewal members only

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This report discusses the importance of having a documented customer success plan or renewals workflow plan. It also offers interesting elements of the plan that are validated with customers that make it work more effectively.

Authored By:

Jack Johnson

Vice President, Customer Growth and Renewal Research, TSIA

Erin Horowitz

Research Analyst, TSIA

Publish Date: June 30, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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