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TSIA runs Quick Poll surveys on hot topics and reports the findings back to poll respondents. This Quick Poll was focused on two objectives: (1) Understand which product/adoption characteristics correlate to better churn and renewal rates, and (2) analyze churn rates and renewal rates by SaaS product category.
The product/adoption characteristics we tested on were:
Vice President Research, Service Revenue Generation, TSIA
Publish Date: August 29, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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