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Research Report

Field Service Workforce Optimization

This report is for Field Services members only

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TSIA provides a recommended practice to measure the overall productivity and utilization of your field services organization that will help you answer the following questions: Is your utilization in line with industry benchmarks? Relative to peers, are your field service engineers spending more or less time on travel, break/fix, adoption, customer success, customer training, and other productive activities? What actions can be taken at various levels of the organization to improve performance?

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: December 1, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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