Research Report

Establishing Customer Success

This report is for Customer Success members only

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This Service Insight provides guidance on how technology companies with traditional service capabilities in place (support services, professional services, education services, etc.) should approach the task of establishing a "customer success" organization.   

Authored By:

Thomas E. Lah

Executive Director, TSIA

Publish Date: June 26, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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