This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Essential KPIs and Metrics for Growing Customer Revenue in a XaaS World

Customer Growth Metrics That Matter

If you are chartered to grow service revenue in the customer base, i.e., expand and renew service revenue, you will want to focus your team on a few key performance indicators that make a difference.

It may seem simple, but the debate about how to measure performance, such as renewal rate, is never-ending. While the exact formulaic method for calculating a particular metric may be debated, TSIA has formed a strong point of view of what you should focus on. These few KPIs are the result of a decade’s worth of research and data analytics that prove cause and effect based on specific measures.

In this report, you'll also learn:

  • The importance of the 7 Levers of LAER Transformation. 
  • The evolving charter of Customer Success and Renewals. 
  • 4 customer growth measures that make a difference.
  • TSIA recommendations for putting these ideas into practice. 

Download a copy today to share with your team!

Authored By:

Jack Johnson

Vice President, Customer Growth and Renewal Research, TSIA

Publish Date: July 1, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.