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If you are chartered to grow service revenue in the customer base, i.e., expand and renew service revenue, you will want to focus your team on a few key performance indicators that make a difference.
It may seem simple, but the debate about how to measure performance, such as renewal rate, is never-ending. While the exact formulaic method for calculating a particular metric may be debated, TSIA has formed a strong point of view of what you should focus on. These few KPIs are the result of a decade’s worth of research and data analytics that prove cause and effect based on specific measures.
In this report, you'll also learn:
Download a copy today to share with your team!
Vice President, Customer Growth and Renewal Research, TSIA
Publish Date: July 1, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.