Customer Growth Metrics That Matter
If you are chartered to grow service revenue in the customer base, i.e., expand and renew service revenue, you will want to focus your team on a few key performance indicators that make a difference.
It may seem simple, but the debate about how to measure performance, such as renewal rate, is never-ending. While the exact formulaic method for calculating a particular metric may be debated, TSIA has formed a strong point of view of what you should focus on. These few KPIs are the result of a decade’s worth of research and data analytics that prove cause and effect based on specific measures.
In this report, you'll also learn:
- The importance of the 7 Levers of LAER Transformation.
- The evolving charter of Customer Success and Renewals.
- 4 customer growth measures that make a difference.
- TSIA recommendations for putting these ideas into practice.
Download a copy today to share with your team!