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Many of the technology providers promoting their commitment to delivering business outcomes are not in a position to cash the check their marketing team is writing. There is a significant capabilities gap in the industry. This is the gap between the hype of outcome engineering and current reality. That gap needs to close. Customers are expecting their technology vendors to consistently deliver promised business outcomes. And successful technology providers will do just that.To help technology providers close the outcomes capability gap, this paper covers the following ground:
Executive Director and Executive Vice President, TSIA
Vice President, Support and Field Services Research, TSIA
Publish Date: March 19, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.