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Across the technology industry, companies are under pressure to use their limited sales and marketing resources to increase revenue, effectively doing more with less. TSIA selling and customer success research shows that when customer success teams are involved in the sales process, they can help grow revenue from existing customers in a cost-effective way.
This report covers:
We believe that selling can be the natural outcome of a customer success manager (CSM) conversation, as long as it is taken within the mindset of helping customers solve their problem, achieve their outcomes, and drive value from their technology investment.
Download a copy to share with your team!
Vice President and Managing Director, Revenue Research and Advisory, TSIA
Vice President, Customer Growth and Renewal Research, TSIA
Publish Date: January 3, 2023
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.