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Research Report

Eight Steps to Building a Credits and Points Service Offer Program

This report is for Service Offer Management members only

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This publication documents best practices to bringing a Credits and Points Program to market. Companies are exploring this strategy to:

  • Make customers successful with their platform and solutions.
  • Drive adoption and develop a new revenue stream by monetizing premium services.
  • Reduce churn and provide relevant services to retain customers.

Authored By:

Jodie Paxton

Senior Director, Service Revene Generation Research, TSIA

Publish Date: October 10, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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