Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Companies can find value in drawing parallels between personal experiences and their professional journeys. Such was the case for Hewlett Packard Enterprise (HPE), an information technology company, looking to build a deeper connection with their customers.
During their session, “Driving Customer Loyalty Through Outcome-Based Customer Journey Mapping and VOC,” Percy Rose and Susana Esteban, customer experience and customer success leaders at HPE, discussed how HPE enhanced customer loyalty through outcome-based journey mapping and direct customer engagement.
Data Journalist, TSIA
Publish Date: September 29, 2023
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.