Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
There’s bad news for companies that have not hopped on the first wave of digital transformation (DT)—the second wave is harder. The second wave of DT is all about moving beyond a product focus, beyond a bunch of independent projects, and beyond the monetization of complexity. Wave Two DT will require a focus on the customer experience, the managing of a neural network of projects, and an elimination of complexity. The good news is that we have enough existing technology to get the job done. We have proven techniques to eliminate waste in the workflow. And we have transformational success stories that have more in common than most see at first glance.
This paper on digital acceleration will address:
Executing an end-to-end DCX transformation is “save-the-company” important. It will require big, bold acts and plenty of perseverance. Further, the DCX transformation is not a one and done. It must be an organizing principle that is permanently embedded in the organization.
Vice President, Support and Field Services Research, TSIA
Publish Date: August 23, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.