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Research Report

Delivering Customer Success via Partners - Results for Non-Participants

This report is for Customer Success members only

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This report takes a look at delivering customer success via the partner community.   As Customer Success continues to become a standard service capability within technology companies, organizations are looking to extend the capability to their partner communities. TSIA Survey findings will communicate how companies are addressing the varying set of Adoption, Expansion, and Retention capabilities via their Partner communities.

Authored By:

Phil Nanus

Vice President of Research, Customer Success, TSIA

Publish Date: July 25, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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