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This report takes a look at delivering customer success via the partner community. As Customer Success continues to become a standard service capability within technology companies, organizations are looking to extend the capability to their partner communities. TSIA Survey findings will communicate how companies are addressing the varying set of Adoption, Expansion, and Retention capabilities via their Partner communities.
Vice President of Research, Customer Success, TSIA
Publish Date: July 25, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor
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