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The key is having a well-defined customer engagement life cycle model that starts with the purchase of the technology, grows into the customer truly leveraging the technology, and ends with the customer buying more technology.
Download your complimentary copy of the white paper to optimize your Customer Success organization's impact and results.
Executive Director, TSIA
Publish Date: May 1, 2017
TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.
Chris Todd, SVP of Operations and CSO, Kronos,
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.