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Research Report

Defining and Measuring Value and Outcomes

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This report details the findings from the 2022 industry inspection on the practice of defining and measuring customer business outcomes and vendors' value contribution to those outcomes.

Authored By:

Laura Fay

Vice President and Managing Director, Offers Research and Advisory, Technology Services Industry Association

Pranita Kumar

Senior Research Analyst, Technology Services Industry Association

Publish Date: September 21, 2022

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