Research Report

Data Analytics Champions Group: August 2016

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This Dataview recaps the August 2016 Data Analytics Champions Group online session.

Case study topics include: 

  • Using machine learning to predict case solutions at case creation.
  • Challenges in managing a multivendor analytics platform
  • Empowerment through data: Customer operations headcount modeling

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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