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Research Report
Data Analytics Champions Group: August 2016
This Dataview recaps the August 2016 Data Analytics Champions Group online session.
Case study topics include:
- Using machine learning to predict case solutions at case creation.
- Challenges in managing a multivendor analytics platform
- Empowerment through data: Customer operations headcount modeling
Authored By:
Kevin Skerrett
Manager of Technology Innovations, PTC
David Levy
Global Director, Service Innovation, PerkinElmer
David Ashley
Publish Date: October 13, 2016
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