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Research Report

Data Analytics Champions Group: August 2016

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This Dataview recaps the August 2016 Data Analytics Champions Group online session.

Case study topics include: 

  • Using machine learning to predict case solutions at case creation.
  • Challenges in managing a multivendor analytics platform
  • Empowerment through data: Customer operations headcount modeling

Authored By:

Kevin Skerrett

Manager of Technology Innovations, PTC

David Levy

Global Director, Service Innovation, PerkinElmer

David Ashley

Publish Date: October 13, 2016

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