Customer Success ROI Calculator

Customer success organizations play an integral role in the customer engagement lifecycle. They’re focused on effective technology adoption that leads to increased renewal rates and expansion opportunities. What is the financial impact when a customer doesn’t renew? What does customer churn look like over 5 years? Use our benchmark-validated Customer Success ROI Calculator to understand how compounding customer churn is limiting your potential revenue growth.


Authored By:

Jeremy DalleTezze

Senior Director Research, Data Analytics, TSIA

Publish Date: December 21, 2016


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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