Customer success organizations play an integral role in the customer engagement lifecycle. They’re focused on effective technology adoption that leads to increased renewal rates and expansion opportunities. What is the financial impact when a customer doesn’t renew? What does customer churn look like over 5 years? Use our benchmark-validated Customer Success ROI Calculator to understand how compounding customer churn is limiting your potential revenue growth.
Authored By:
Senior Director Research, Data Analytics, TSIA
Publish Date: December 21, 2016
TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.
Chris Todd, SVP of Operations & CSO, Kronos