Customer Success ROI Calculator

Customer success organizations play an integral role in the customer engagement lifecycle. They’re focused on effective technology adoption that leads to increased renewal rates and expansion opportunities. What is the financial impact when a customer doesn’t renew? What does customer churn look like over 5 years? Use our benchmark-validated Customer Success ROI Calculator to understand how compounding customer churn is limiting your potential revenue growth.

Authored By:

Jeremy DalleTezze

Senior Director Research, Data Analytics, TSIA

Publish Date: December 21, 2016

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Chris Todd, SVP of Operations & CSO, Kronos

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