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Customer success organizations play an integral role in the customer engagement lifecycle. They’re focused on effective technology adoption that leads to increased renewal rates and expansion opportunities. What is the financial impact when a customer doesn’t renew? What does customer churn look like over 5 years? Use our benchmark-validated Customer Success ROI Calculator to understand how compounding customer churn is limiting your potential revenue growth.
VP, Analytics, TSIA
Publish Date: December 21, 2016
TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.
Chris Todd, SVP of Operations & CSO, Kronos
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.