This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.


Customer Success ROI Calculator

Customer success organizations play an integral role in the customer engagement lifecycle. They’re focused on effective technology adoption that leads to increased renewal rates and expansion opportunities. What is the financial impact when a customer doesn’t renew? What does customer churn look like over 5 years? Use our benchmark-validated Customer Success ROI Calculator to understand how compounding customer churn is limiting your potential revenue growth.

Authored By:

Jeremy DalleTezze

VP, Analytics, TSIA

Publish Date: December 21, 2016

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP of Operations & CSO, Kronos

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.