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Research Report

Customer Success Organizational Structure 2022

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Creating the right organizational structure falls within the top 10 inquiries that the TSIA Customer Success research practice receives annually. How you organize your customer success organization will determine efficiency, alignment, revenue growth, and profitability. It is important and imperative that customer success leaders work closely with the entire organization to show how the best alignment will drive a greater customer experience, coupled with greater growth and profitability. Dive in to learn how you can establish an organizational structure for your company to set a better trajectory.

Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Publish Date: August 29, 2022

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