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Creating the right organizational structure falls within the top 10 inquiries that the TSIA Customer Success research practice receives annually. How you organize your customer success organization will determine efficiency, alignment, revenue growth, and profitability. It is important and imperative that customer success leaders work closely with the entire organization to show how the best alignment will drive a greater customer experience, coupled with greater growth and profitability. Dive in to learn how you can establish an organizational structure for your company to set a better trajectory.
Vice President, Customer Success Research, TSIA
Publish Date: August 29, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.