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In this report, TSIA answers five common questions that we receive as companies try to understand customer success and its impact toward both legacy revenue models and new XaaS subscriptions:
You'll also see how those questions and common capabilities, when applied to Tuckman's four stages of group development (Forming, Storming, Norming, and Performing), create a customer success maturity model.
Vice President of Research, Customer Success, TSIA
Publish Date: January 10, 2017
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.