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For any technology vendor that has sold hardware or software maintenance, the recurring annuity streams have always been top of mind. Increasingly, we are seeing more and more companies make the pivot toward recurring revenue.
In this report, TSIA Research has put forward five common questions that we receive as companies try to understand customer success and its impact toward both legacy revenue models and new XaaS subscriptions:
Download your copy today!
Senior Director, Customer Success Research, TSIA
Publish Date: February 25, 2021
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.