This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Research Report
Customer Success Manager - Job Description
This report provides details on what a standard job description should look like for companies seeking a customer success manager, as seen in the industry. It contains information gleaned from viewing the most current standards and trends in the technology industry and the alignment of these positions specific to customer success organizations. This position description is designed to help TSIA members get a fast start in the development of their actual job description. The following items are reviewed:
- Job Title
- Key Responsibilities
- Education Requirements
- Experience Requirements
Authored By:
Darlene Kelly
Senior Manager, Customer Success Research, TSIA
Marc Troyan
Director, Customer Success Research, TSIA
Publish Date: July 12, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.