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Research Report

Customer Success Manager - Job Description

This report is for Customer Success members only

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This report provides details on what a standard job description should look like for companies seeking a customer success manager, as seen in the industry. It contains information gleaned from viewing the most current standards and trends in the technology industry and the alignment of these positions specific to customer success organizations. This position description is designed to help TSIA members get a fast start in the development of their actual job description. The following items are reviewed:

  • Job Title
  • Key Responsibilities
  • Education Requirements
  • Experience Requirements

Authored By:

Darlene Kelly

Senior Manager, Customer Success Research, TSIA

Marc Troyan

Director, Customer Success Research, TSIA

Publish Date: July 12, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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