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Research Report

Customer Success Dashboards

This report is for Customer Success members only

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Developing key metrics, KPIs, and health score variables is just one crucial aspect of customer success. The next part of the journey is how to best collect the right metrics to build dashboards that properly inform both customer success management and the teams that are engaging daily with the customer. This dashboard report builds off of extensive TSIA research in top metrics. It merges this information with best practices seen by TSIA pacesetters to understand the "art of possible" with developing the right customer success dashboard fo your organization.

Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Marc Troyan

Director, Customer Success Research, TSIA

Darlene Kelly

Publish Date: November 4, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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