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Developing key metrics, KPIs, and health score variables is just one crucial aspect of customer success. The next part of the journey is how to best collect the right metrics to build dashboards that properly inform both customer success management and the teams that are engaging daily with the customer. This dashboard report builds off of extensive TSIA research in top metrics. It merges this information with best practices seen by TSIA pacesetters to understand the "art of possible" with developing the right customer success dashboard fo your organization.
Vice President, Customer Success Research, TSIA
Director, Customer Success Research, TSIA
Publish Date: November 4, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.