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Research Report

Customer Success 2019 Year in Review

This report is for Customer Success members only

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This report highlights the data-based activities conducted by the Customer Success research practice at TSIA throughout 2019. Anchoring the organization of this document to the top business challenges in the research practice, we show how we delivered content to meet the recurring questions of our membership base.  

In addition to an overview of data-based insights, this document also contains TSIA publications, webinars, and outcome chains relevant to Customer Success Members.

Authored By:

Jackie McClive

Senior Research Analyst, TSIA

Publish Date: January 30, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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