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Research Report

Customer Relationship Survey Program Overview

This report is for Customer Success members only

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This report provides an overview of a relationship survey program. Included within it are an overview of Net Promoter Score (NPS) programs, NPS key actions and deliverables, a closed-loop feedback program overview, sample survey questions, and survey program best practices.

Authored By:

Marc Troyan

Director, Customer Success Research, TSIA

Publish Date: May 18, 2022

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