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Research Report
Customer Relationship Survey Program Overview
This report provides an overview of a relationship survey program. Included within it are an overview of Net Promoter Score (NPS) programs, NPS key actions and deliverables, a closed-loop feedback program overview, sample survey questions, and survey program best practices.
Authored By:
Marc Troyan
Director, Customer Success Research, TSIA
Publish Date: May 18, 2022
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Peg Rodarmel, SVP, Subscription Services, Infor
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