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This report provides an overview of a relationship survey program. Included within it are an overview of Net Promoter Score (NPS) programs, NPS key actions and deliverables, a closed-loop feedback program overview, sample survey questions, and survey program best practices.
Director, Customer Success Research, TSIA
Publish Date: May 18, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.