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In October 2021, TSIA launched at member study for relationship surveys. This survey, open to all TSIA members, was created to gather data to help answer common member inquiries regarding executing these surveys, as well as to gather industry on how these surveys are utilized in closed-loop Voice of the Customer programs.
This report documents the findings from the survey, including data for survey execution, frequency, customer point of contact, response rates, feedback loops, executive oversight committee, and the relationship with transactional surveys such as CSAT.
Director, Customer Success Research, TSIA
Publish Date: March 24, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.