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Research Report

Customer Readiness Assessment

Customer onboarding duties are often handed to the customer success team only after the sale has been landed (even though a strong argument can be made that they should get involved much sooner).

In this assessment, you'll be able to:

  • Identify the "readiness" of your customer to adopt and implement your solution
  • Leverage customer success best practices around onboarding and adoption
  • Gain a better understanding for how to deliver business outcomes for your customers

Download your free copy of the assessment and go through the exercise with your customers!


Authored By:

Phil Nanus

VP Research, Customer Success, Technology Services Industry Association

Publish Date: December 12, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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