Customer onboarding duties are often handed to the customer success team only after the sale has been landed (even though a strong argument can be made that they should get involved much sooner).
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VP Research, Customer Success, Technology Services Industry Association
Publish Date: December 12, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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