Research Report

Customer Feedback Programs & Metrics

This report is for Support Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This report provides information on how to track customer satisfaction by analyzing the different types of surveys, survey questions, survey structure, and response rates for each survey type.

 
 

Authored By:

Ken O’Reilly

VP of Field and Support Services, TSIA

Publish Date: August 13, 2013

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.