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Companies in the early stages of customer success require their CS resources to wear many hats and cover some of the functions owned by customer experience and customer success operations. Then, as they start to mature, they work toward operational efficiency with defined roles and functions. As such, we are now seeing an increase in organizations that have both a CX team and a CS operations team. As we look at these two groups, many of our TSIA members are asking the question: what are the differences between CX and CS operations? We have conducted research to highlight the similarities and differences between customer success and customer experience, and we will share our findings.
Senior Manager, Customer Success Research, TSIA
Publish Date: July 21, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.