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This publication articulates the trends TSIA is seeing related to technology companies' customer engagement life cycle models, including where these models are today, the changes occurring as companies pursue B4B Level 3 and Level 4 operating models, and what models appear to be producing the best revenue growth performance results.
VP Research, Expand Selling, TSIA
Publish Date: June 23, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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