Research Report

Critical KPIs for Measuring the Health of Maintenance and Support Contract Revenues

This report is for Service Revenue Generation members only

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TSIA receives many inquiries asking which metrics are important to effectively measure the health of maintenance and support contract revenues. This publication lists these core metrics and the industry-standard definitions and formulas.

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: July 19, 2016

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