Research Report

Critical KPIs for Measuring the Health of Maintenance and Support Contract Revenues

This report is for Service Revenue Generation members only

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TSIA receives many inquiries asking which metrics are important to effectively measure the health of maintenance and support contract revenues. This publication lists these core metrics and the industry-standard definitions and formulas.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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