Customer success is the fastest growing market in technology. As a result, one of the top questions TSIA receives year after year is around understanding what the top KPIs and metrics used in customer success are. This research will show benchmark and research polling data to better understand how customer success organizations represent their KPIs and metrics to their executive teams. TSIA has additionally gleaned top metrics used across all the charters of adoption, expansion, and retention and included those to help TSIA Members with KPIs for their customer health and dashboards.