Research Report

Correlation Report: Impact of Mobility Tools on Key Field Service Metrics

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This correlation report investigates the impact of information available through mobility tools on field service metrics. Readers of this report will understand the statistcal impact of providing particular information to field service engineers (FSE) on downstream field service metrics, such as contract renewal rates, employee satisfaction, response travel time, and FSE utilization. 

Authored By:

Sarah Swanson

Research Analyst, TSIA

Publish Date: June 28, 2018

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