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This correlation report investigates the impact of information available through mobility tools on field service metrics. Readers of this report will understand the statistcal impact of providing particular information to field service engineers (FSE) on downstream field service metrics, such as contract renewal rates, employee satisfaction, response travel time, and FSE utilization.
Research Analyst, TSIA
Publish Date: June 28, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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