This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Correlation Report: Impact of Mobility Tools on Key Field Service Metrics

This report is for Field Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This correlation report investigates the impact of information available through mobility tools on field service metrics. Readers of this report will understand the statistcal impact of providing particular information to field service engineers (FSE) on downstream field service metrics, such as contract renewal rates, employee satisfaction, response travel time, and FSE utilization. 

Authored By:

Sarah Swanson

Research Analyst, TSIA

Publish Date: June 28, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.