Research Report

Correlation Report: Customer Success Organization NPS

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This correlation report investigates the impact certain practices and metrics have on Corporate Net Promoter Scores (NPS) for CS organizations. Readers of this report will understand the statistical impact of how these practices drive NPS.   

This resource includes:

  • Five validated correlations and related publications.
  • Correlation predictions of what may be observed as more data is collected.

Authored By:

Mary Loy

Senior Research Analyst, TSIA

Publish Date: December 19, 2018

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