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Research Report

Common KPIs for Healthy Service Subscription Business

This report is for Service Revenue Generation members only

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TSIA receives many inquiries asking which metrics are important to effectively measure the renewal of subscription plans for cloud-computing models. This publication lists these core metrics and the industry standard definitions and formulas.

 

Authored By:

Jack Johnson

Vice President, Service Revenue Generation Research, TSIA

Publish Date: November 12, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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