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This Quick Poll Findings report provides analysis of five key questions that were asked about collaboration between education services and support services organizations. The findings show that collaboration between these organizations results in lower call volume into the support organization. Additionally, key practices that ES and SS can employ to maximize collaboration are discussed. Download a copy of our quick poll findings to share with your team!
Authored By:
Vice President, Education Services Research, TSIA
Director Research, Support Services, TSIA
Publish Date: January 13, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor