Research Report

Closing Deals through Services and Customer Success

This report is for Expand Selling members only

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TSIA research shows that when services and customer success teams have significant responsibilities around upsells, the average revenue per account (ARPA) growth rate of those companies nearly doubles. As long as these upsells are taken under the mindset of helping the customer solve a problem, reach a desired result, or maximize their technology investment, then all the parties involved can benefit. This paper gives guidance on how to do so in a safe and productive way.
 

 
 

Authored By:

Steve Frost

Vice President, Expand Selling Research, TSIA

Publish Date: July 19, 2018

 

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