We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Checklist: Optimize Your Organization for Customer Success

Now is the time for customer success to drive true customer value!

Organizations have access to a wealth of customer data and visibility which presents an unprecedented opportunity to understand, engage and delight their customer base.

This checklist provides the top five actions your company can take to begin optimizing for customer success and boost revenue potential:

  • Establish the initial charter of customer success
  • Align hiring and compensation models
  • Invest in analytics capabilities
  • Develop predictive models for churn and retention
  • Develop a framework for assessing adoption rates
If you're not prepared to take advantage of these opportunities to increase the value of your organization by facilitating customer outcomes, you may be fighting an uphill battle in terms of maximizing your top-line revenue growth.


Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Publish Date: July 18, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.