Research Report

Case Study: Best Practices in Education Services

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When it comes to best practices, Parametric Technology Corporation (PTC) has quite a few they can talk about. In May of 2011, PTC applied for, and won, a TSIA Star Award for Innovation in Education Services. It was during the review of PTC's application that it became apparent that what PTC is doing is noteworthy not only in terms of innovation, but as a set of best practices as well. This case study discusses the following six best practices that PTC has implemented and the stellar results achieved:
  • Reusable content strategy.
  • Single-source authoring.
  • Adaptive learning.
  • Dynamically generated content.
  • Role-based training.
  • Self-assessment and development planning.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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