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In 2019, TSIA Research saw a very competitive field of award submissions covering 12 different categories including one of the new Support Services categories, Transformation in Employee Engagement Experience and Loyalty.
This year’s winner, Ellucian, shared the process of transformation and how they have come to believe in "creating an inclusive workspace that values diversity and makes everyone feel like they belong.”
Identifying how the employee impacts the customer relationship, Ellucian implemented internal quality programs to increase employee engagement and loyalty, and with lessons learned, were able to decrease their voluntary attrition rate and increase employee satisfaction.
Research Associate, TSIA
Publish Date: April 3, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.