Research Report

Can You Fight City Hall?

This report is for Service Revenue Generation members only

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Renewing annuity contracts with federal, state, and local government customers presents some unique challenges. In particular, the procurement functions within these accounts are notorious for having the longest, most convoluted procurement processes to work through.

TSIA facilitated a one-hour phone call with several service revenue generation member companies to discuss these challenges, along with best practices for navigating renewals with public sector companies. This publication documents the challenges we heard and offers member best practices for optimizing the renewal of annuity revenues with public sector customers.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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