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Research Report

Calculating Utilization for Professional Services Organizations

This report is for Professional Services members only

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TSIA will never completely put to rest the debate surrounding utilization calculation. However, this report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies. It also introduces a recommended practice for calculating utilization. Additionally, TSIA does see variances in utilization metrics based on the service strategy profile of the professional services organization. Finally, this paper reviews existing TSIA benchmark data regarding utilization targets and services mix.

Authored By:

Dave Young

Senior Director, Professional Services Research, TSIA

Publish Date: May 14, 2021

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