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TSIA will never completely put to rest the debate surrounding utilization calculation. However, this report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies. It also introduces a recommended practice for calculating utilization. Additionally, TSIA does see variances in utilization metrics based on the service strategy profile of the professional services organization. Finally, this paper reviews existing TSIA benchmark data regarding utilization targets and services mix.
Senior Director, Professional Services Research, TSIA
Publish Date: May 14, 2021
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Peg Rodarmel, SVP, Subscription Services, Infor
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