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TSIA will never completely put to rest the debate surrounding utilization calculation. However, this Service Insight provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies. It also introduces a recommended practice for calculating utilization. Additionally, TSIA does see variances in utilization metrics based on the service strategy profile of the professional services organization. Finally, this paper reviews existing TSIA benchmark data regarding utilization targets and services mix.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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