Research Report

Calculating Utilization

This report is for Professional Services members only

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TSIA will never completely put to rest the debate surrounding utilization calculation. However, this Service Insight provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies. It also introduces a recommended practice for calculating utilization. Additionally, TSIA does see variances in utilization metrics based on the service strategy profile of the professional services organization. Finally, this paper reviews existing TSIA benchmark data regarding utilization targets and services mix.

Authored By:

Bo Di Muccio

VP Research, Professional Services, TSIA

Thomas Lah

Executive Director, TSIA

Publish Date: March 16, 2015

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