Research Report

The Building Blocks of Customer Success

Customer success is all about the activities related to helping your customers achieve their goals through the effective use of your technology.

Whether you sell hardware, software, subscriptions, or services, the best way to secure a solid recurring revenue stream is to ensure that your customers achieve their desired business outcomes.

In this ebook, we focus on how to establish and grow your customer success function to deliver value to your customers.

Here's a peek inside:

  • Part 1: The who, what, when, where, and why of customer success
  • Part 2: Building a customer success funding model
  • Part 3: Four phases of customer success maturity
  • Part 4: How to quantify the impact of your customer success organization

Authored By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: September 5, 2017


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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