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Whether you sell hardware, software, subscriptions, or services, the best way to secure a solid recurring revenue stream is to ensure that your customers achieve their desired business outcomes.
In this ebook, we focus on how to establish and grow your customer success function to deliver value to your customers. You’ll learn the basics of customer success and how to get started with applying this crucial function to your current operation.
Download your copy to get answers to questions like:
Additionally, this ebook will provide information on:
VP Research, Customer Success, TSIA
Publish Date: September 5, 2017
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.