Companies that properly align the relationship between customer success and product management (PM) set their companies up for a better customer experience and improved levels of adoption and growth…or do they?
To address this question, TSIA researched the interdependencies and engagement practices between these teams and identified the most impactful practices for customer adoption and growth. The results were clear. Organizations that have a strong CS and PM handshake have performance improvements over those organizations that do not have this relationship established.
This report captures the top findings from this research and will identify the proactive steps to help organizations move to this relationship model. The insights revealed can help your recurring revenue business operationalize in support of accelerated growth.