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Research Report

Boosting Knowledge Effectiveness through Analytics

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The purpose of this report is to discuss the role analytics plays in automating and improving knowledge maintenance. We’ll specifically look at three methods companies use for greater insight and decision making: content gap analysis, knowledge usage analysis, and relevancy analysis. Organizations newly deploying a knowledge solution and/or program, or those trying their best to sustain an existing program, should consider the value analytics can bring to knowledge management success. In addition, business leaders should devise a roadmap to incorporate analytics into their program in 2020.

Authored By:

Omar Fdawi

Senior Research Associate, Enterprise Technology, TSIA

John Ragsdale

Distinguished Vice President, Technology Research, TSIA

Publish Date: March 15, 2020

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