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The purpose of this report is to discuss the role analytics plays in automating and improving knowledge maintenance. We’ll specifically look at three methods companies use for greater insight and decision making: content gap analysis, knowledge usage analysis, and relevancy analysis. Organizations newly deploying a knowledge solution and/or program, or those trying their best to sustain an existing program, should consider the value analytics can bring to knowledge management success. In addition, business leaders should devise a roadmap to incorporate analytics into their program in 2020.
Authored By:
Senior Research Associate, Enterprise Technology, TSIA
Distinguished Vice President, Technology Research, TSIA
Publish Date: March 15, 2020
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