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Research Report

Automation in Customer Onboarding and Engagement

Where are companies in their artificial intelligence journey for customer onboarding and engagement?

It’s no secret that technology companies are beginning to leverage artificial intelligence (AI) in the customer support realm.

This paper covers the results from TSIA’s recent poll of companies utilizing AI for customer onboarding and engagement. It provides analysis on the results to inform best practices for:

  • Use of technology platforms for customer onboarding and engagement.
  • Automated onboarding and engagement.
  • Tracking the right metrics.

Download your copy today and implement these best practices in your organization.
 

Authored By:

Amy Clark

Data Journalist, TSIA

Publish Date: May 31, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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