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TSIA conducted a mini-survey with Service Revenue Generation members to understand their practices with funding the research and development (R&D) function for their role in delivering value to maintenance customers (i.e., bug fixes, enhancements, etc.). This document summarizes six findings from the survey, along with TSIA's observations and recommendations.
VP Research, Service Revenue Generation, TSIA
Publish Date: November 9, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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