Research Report

Allocation of Funding to R&D from Maintenance and Support Contract Revenues

This report is for Service Revenue Generation members only

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TSIA conducted a mini-survey with Service Revenue Generation members to understand their practices with funding the research and development (R&D) function for their role in delivering value to maintenance customers (i.e., bug fixes, enhancements, etc.). This document summarizes six findings from the survey, along with TSIA's observations and recommendations.

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: November 9, 2015

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