Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Despite how efficient the sales and service team are in driving retention and renewal rates along the LAER engagement model, any as-a-service business is unlikely to achieve full effectiveness on the LAER Experiment-Efficient-Effective maturity continuum without presence of key attributes in the company’s portfolio of solutions.TSIA research found that LAER practice maturity, also known as LAER Efficiency, is achieved when the target outcomes of LAER are explicitly designed and engineered during the value creation process.This paper provides a review of the customer and engagement requirements driving scalable and profitable XaaS solution design and identifies a set of actionable steps to address them.Specifically, this paper reviews:1. The new goalposts of XaaS.2. The KPIs of LAER’s three outcome vectors.3. Requirements, challenges, and strategies to engineer:
Vice President, XaaS Product Management, TSIA
Publish Date: December 19, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.