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Research Report

Gauging Value: Answering the Training/Adoption Question - Abridged

What is the correlation between training and customer adoption?

Education services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both.

This report details 5 fixable mismatches to move from low to effective product adoption:

  • Mismatch #1: Training does not match level or job role
  • Mismatch #2: Training occurs before product implementation
  • Mismatch #3: Product version differs from content delivered
  • Mismatch #4: "Real-life" scenarios are supplanted by canned examples
  • Mismatch #5: Bad instructor behavior

Download the report and begin driving better product adoption with your customers.

Authored By:

Maria Manning-Chapman

VP Research, Education Services, TSIA

Publish Date: January 13, 2017

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