Research Report

Gauging Value: Answering the Training/Adoption Question - Abridged

What is the correlation between training and customer adoption?

Education services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both.

This report details 5 fixable mismatches to move from low to effective product adoption:

  • Mismatch #1: Training does not match level or job role
  • Mismatch #2: Training occurs before product implementation
  • Mismatch #3: Product version differs from content delivered
  • Mismatch #4: "Real-life" scenarios are supplanted by canned examples
  • Mismatch #5: Bad instructor behavior

Download the report and begin driving better product adoption with your customers.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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