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Research Report

2022 Customer Success, Growth, and Renewal Compensation Study

This report is for Customer Success members only

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This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal. The research includes:

  • Salary and benefit levels.
  • Base–incentive mix.
  • Incentive compensation plan.

With the Great Resignation of 2021-2022 and the high transition rate of CSMs and renewals managers making career changes to achieve higher salary compensation, it is imperative that organizations know how they align with the industry. This research shows trends from the 2019 to 2022 compensation study.

Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Jack Johnson

Vice President, Customer Growth and Renewal Research, TSIA

Publish Date: November 3, 2022

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